Returns & Refunds

At Aarunova, we want you to be satisfied with your purchase. Please read our returns and refunds policy carefully before raising a request.

Return Eligibility

We accept returns only under the following conditions:

The product was received in a damaged or defective condition.
The product delivered was incorrect (different from what you ordered).

Returns are not accepted for change-of-mind purchases, incorrect sizing (where applicable), or if the product has been used, altered, or is missing its original packaging.

Reporting a Damaged or Incorrect Product

If you have received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery via our Contact page. To process your request, we may ask you to share:

Your order number
A clear photograph of the product and packaging received
A brief description of the issue

Return Request Process

Contact us with your order details and supporting photographs.
Our team will review your request and respond within 2–3 business days.
If your return is approved, we will provide instructions on how to send the item back.
Once the returned item is received and inspected, we will process your refund.

Refund Timeline

Approved refunds will be processed within 7–10 business days of receiving the returned item. The refund will be credited to your original payment method. Please note that the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.